There are several known incompatibilities for video display. They will not affect your ability to download and view the games from your own DVD.
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Any browser that does not support Flash will not display the sample or purchased video.
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64-bit Internet Explorer for Windows does not support Flash. If you have a 64-bit computer, regular 32-bit Internet Explorer comes installed as well and that is the one to use.
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Firefox under Windows 7 has a bug that is preventing our videos from being displayed on screen. You may use Internet Explorer under Windows 7 and view the sample to verify your ability to view the videos online.
You may still purchase files to download and should be able to burn and watch them at your convenience.
Internet Explorer 8
1. From the Tools menu on the top, click Delete Browsing History... .
2. Deselect Preserve Favorites website data, and select Temporary Internet files.
3. Click Delete.
Internet Explorer 7
1. From the Tools menu in the upper right, select Internet Options.
2. Under "Browsing history", click Delete... .
3. To delete your cache, click Delete files... .
4. Click Close, and then click OK to exit.
Firefox 3.5 for Windows
1. From the Tools menu, select Clear Recent History... .
2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cache to clear Cache). Click Clear Now.
Since the files are so large, your instant viewing experience may be a little choppy for a variety of reasons. The first step is to clear your internet cache before viewing. If it is still choppy, it could be the hard drive space, memory, an internet signal is not strong or some other reason relating to the computer and the feed. In that case, it is recommended that you download the files and burn a DVD for optimum viewing experience. There is no additional charge for this.
