Frequently Asked Questions

You must have Flash loaded to watch the games. If your cell phone does not have Flash, then you definitely cannot watch it. Since the files are so large, your instant viewing experience may be a little choppy if your internet signal is not strong or you have an older computer. In that case, it is recommended that you download the files and burn a DVD for optimum viewing experience.

Try to watch sample video online HERE. If you are unable to watch it, you will not be able to view purchased games. Flash is required and it is available at http://get.adobe.com/flashplayer/

Yes, if you want PAL format, purchase the DVD to be mailed and indicate in the notes that you want PAL format.

Yes, video format is NTFS which is the US format.

Yes, it is very different. We spent months putting our own download system in place and testing it extensively. All you need to do is begin the download, click “save this file” and walk away. Once the download is done, save it to your desktop and you can watch it or burn it to a DVD to watch on your TV.

Game downloads to your computer will take 1-3 hours depending on the speed of your internet connection. With DSL, download time for 1 game is about 75 minutes.

Yes, video commentary is in English. These are not reprints of European TV coverage.

If you are not comfortable with a computer, have an older system or dial up internet connection, purchase the DVD to be mailed or have someone else download and burn them for you.

Most of the games are between two and four gigabytes. If you don't have sufficient disk space, please order the games to be shipped to you.

There are several known incompatibilities for video display. They will not affect your ability to download and view the games from your own DVD.

• Any browser that does not support Flash will not display the sample or purchased video.
• 64-bit Internet Explorer for Windows does not support Flash. If you have a 64-bit computer, regular 32-bit Internet Explorer comes installed as well and that is the one to use.
• Firefox under Windows 7 has a bug that is preventing our videos from being displayed on screen. You may use Internet Explorer under Windows 7 and view the sample to verify your ability to view the videos online.

You may still purchase files to download and should be able to burn and watch them at your convenience.

You must have Flash loaded to watch the games. If your cell phone does not have Flash, then you definitely cannot watch it. Since the files are so large, your instant viewing experience may be a little choppy if your internet signal is not strong or you have an older computer. In that case, it is recommended that you download the files and burn a DVD for optimum viewing experience.

Flash is required. You can get a free copy at http://get.adobe.com/flashplayer/

Broadband is recommended. For high quality video, the file sizes need to be quite large. Because of that, attempting to download or watch any of the games can be very frustrating. The best course of action is to purchase the DVD and have it mailed to you. If you can watch the sample video online HERE, you may be able to watch it online but still have difficulty downloading it.

Yes, video format is NTFS which is the US format.

Game downloads to your computer will take 1-3 hours depending on the speed of your internet connection. With DSL, download time for 1 game is about 75 minutes.

If you have DVD burning software, a blank DVD and the ISO file, please refer to the documentation for the DVD burning software that you own.

Click here for general instructions on burning DVDs: How to burn a DVD from an ISO file

If you have a PC and do not have DVD burning software, you can get it free from http://www.download.com One of the packages you can download is ImgBurn.

If you use ImgBurn or any other software in the public domain, we encourage you to donate to the programmer who developed the software and generously made it available at no cost.

There are several known incompatibilities for video display. They will not affect your ability to download and view the games from your own DVD.

• Any browser that does not support Flash will not display the sample or purchased video.
• 64-bit Internet Explorer for Windows does not support Flash. If you have a 64-bit computer, regular 32-bit Internet Explorer comes installed as well and that is the one to use.
• Firefox under Windows 7 has a bug that is preventing our videos from being displayed on screen. You may use Internet Explorer under Windows 7 and view the sample to verify your ability to view the videos online.

You may still purchase files to download and should be able to burn and watch them at your convenience.

Internet Explorer 8

1. From the Tools menu on the top, click Delete Browsing History... .

2. Deselect Preserve Favorites website data, and select Temporary Internet files.

3. Click Delete.

Internet Explorer 7

1. From the Tools menu in the upper right, select Internet Options.

2. Under "Browsing history", click Delete... .

3. To delete your cache, click Delete files... .

4. Click Close, and then click OK to exit.

Firefox 3.5 for Windows

1. From the Tools menu, select Clear Recent History... .

2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

3. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cache to clear Cache). Click Clear Now.

Since the files are so large, your instant viewing experience may be a little choppy for a variety of reasons. The first step is to clear your internet cache before viewing. If it is still choppy, it could be the hard drive space, memory, an internet signal is not strong or some other reason relating to the computer and the feed. In that case, it is recommended that you download the files and burn a DVD for optimum viewing experience. There is no additional charge for this.